Mission Statement
Our mission is to develop and provide excellent and innovative Adult Education and Community Services.
Mary Ward Centre’s Equality Assurance and Race Equality Statement We are committed to providing a service which offers equality of opportunity. We believe that all adults have a right to education in an environment which promotes social justice and is free from unfair discrimination both in the delivery of our adult education service and in our recruitment and employment practices. The Centre’s Single Equality Policy upholds these principles and legislation requires that we monitor and report on the effectiveness of our arrangements.
Mary Ward Students Can Expect:
Courteous, helpful and friendly staff
Impartial, relevant advice and confidential guidance
Awareness by staff of when to refer you to more specialist help
“Quality assured” teachers
Well-planned courses
A firm commitment to putting equal opportunities into practice and to ending unfair discrimination
Formal and informal channels for expressing students' views
Any abuse or harassment between students or between students and other people at the Centre to be dealt with under the Student Disciplinary Procedure
If We Fail In This You Can Expect:
A readiness to accept responsibility for our shortcomings
A willingness to put things right
Staff at all levels empowered to use their initiative to solve problems
A straightforward complaints procedure
A prompt response to any formal complaint
Assurance that we learn from our mistakes
What We Expect From Our Students:
Punctuality, to avoid disrupting fellow students
Regular attendance, so that the class can proceed as planned
Thoughtfulness, tolerance and respect for others
Considering the needs of fellow students and not being over-demanding of time and attention to the detriment of others
Participating, endeavouring to take full part
Following safety instructions at all times, particularly in specialist classes, and fire evacuation procedures
Safeguarding Children and Vulnerable Adults Policies (including Rehabilitation of Offenders Policy) The Mary Ward Centre is committed to providing a safe environment for students, staff, volunteers, children in our care and visitors. All staff employed after 1 January 2007 have been CRB checked. All staff employed before this date have been checked against Section 142 of the Education Act 2002, previously called List 99, and are undergoing CRB checks. Safeguarding Children and Vulnerable Adults Policies (including Rehabilitation of Offenders Policy)
Complaints Procedure The Mary Ward Centre's prime concern is that any person dealing with the Centre should have an efficient, courteous and helpful encounter. Likewise any user of our services has a right to expect quality in that service and value for money. A complaint would be defined as the sharing of a negative experience by a member of the public or user of the Centre's services which in their opinion was as a result of the Centre's failure to meet an expected level of efficiency, courtesy, helpfulness or quality.
The Centre takes complaints seriously and encourages its users to bring to the attention of its staff any instance of an unsatisfactory outcome or experience. Our complaints procedure confirms that any complaint will be treated with courtesy, impartiality and in confidence. Complaints can be made in person, in writing, by fax or by telephone Student Complaints Procedure
Sustainability Policy The Mary Ward Centre is strongly committed to improving its environmental performance and to permeate this message throughout its culture, practices and learning ethos. Click here to read the Centre's Sustainability Policy
