Who To Speak To With Queries Staff on the Reception desk are your first point of contact with other Centre staff, and for all enrolment, building, room location and lost property related issues. If you have queries about your course, please speak to your tutor.
Finding Your Classroom The list of rooms and classes is displayed opposite the Reception desk. If you need help finding your room, please ask Reception. The building comprises two Georgian houses, with a staircase on each side.
Click here for a plan of the building.
The Lift Our lift provides access to all floors, apart from the top art studio on the third floor. Please be respectful towards those students who really need to use the lift, such as those who find it very difficult, or impossible, to walk up all the stairs; people carrying heavy art materials and parents taking young children and pushchairs down to the crèche. The rooms accessible by lift are shown by arrows in the plan above. Reception staff can show you how to use the lift, if you would like a demonstration. N.B. If you use the lift to help you up to rooms 21, 22 or 25, you will need to use an additional lift in room 23a. Room 31, the art studio, is not accessible by lift.
If you have mobility issues which require completely level access to your classroom, please let us know when you enrol, to ensure your class is moved to an accessible room. We also need to know if you unable to walk down the stairs from your classroom in case of fire. Your tutor will also ask this, at the start of every course.
Letting Us Know If You're Absent We like to know when you can't come to class! You can let us know either by email, studentabsence@marywardcentre.ac.uk or by phone on 020 7269 6086 and we will tell your tutor. Please do not leave other queries or messages on the absence line e.g. enrolment queries, as we cannot deal with them from there. If you miss a few classes, and we haven't heard from you, you may receive a call from us, so do please let us know if you are likely to miss one of your classes.
What Happens If Your Class Isn't Running Just like the rest of us, sometimes tutors get sick, and classes have to be cancelled at very short notice. When this happens, we phone all students as soon as we have the information, so let us have your most up-to-date
phone number, preferably a mobile, to avoid you making an unnecessary journey to the Centre. Some cancelled classes are made up, but unfortunately this is not always possible due to time and room constraints. We try to keep you informed as quickly as possible regarding changes to courses.
Students on courses which are cancelled by us for other reasons, such as low student numbers, will always be informed in advance and a full refund or transfer to another course offered.
