This course has concessions available

Introduction To Business Administration

A short introduction to the skills needed in today's office environment. Students can progress to the non-accredited Admin Essentials for Work course or go on to gain a level 1 qualification.

The class will take place at Blackfriars Settlement, 1 Rushworth Street, London SE1 ORB
This a new Mary Ward Centre location and is a short walk from Southwark Tube Station.

Who is this course for

This course is aimed at anyone looking to start the first step in any business or office environment. You do not need to have any previous experience of office skills but are required to have a good level of English (Level 1). Some basic computer skills are preferred.

What does this course cover

This course provides an opportunity for guided 'hands-on' experience of basic office skills including:
' What is the Business Administration?
' What skills and knowledge are needs for office administration?
' Equipment and computer programs.
' File management
' Writing a business letter and email
' Answering the phone and taking messages,
' How to priorities work and manage
' Principles of personal performance and development
' Meet and welcome visitors in a business environment
' Preparation of meetings and agenda.
' Store and retrieve information
' Deal with customer queries, requests and problems
' Use Email at work
' Word processing and Excel

On completion of the course you should be able to know what office equipment they need to use, basic filing (both electronic and manual), write a business letter and email, and understand the key skills and functions for an administration job.

What will it be like

The course is fully taught with practical tasks to complete on the computer and manually both individually and in groups. Activities will include demonstrations, examples and discussions.
There will be ongoing monitoring of your work including questions, observations and tasks. Achievement tick sheet used to see how much you've learnt at start and end of class.

What else do you need to buy or do

Materials are supplied free of charge by the Centre.
As much practice as possible to reinforce learning. This may be at home or elsewhere or from homework given by the tutor.

What this course could lead to

Business administration essentials for work ,Microsoft Office for Beginners,MS Office essentials for work - stage one, ITQ BEGINNERS L1

There is detailed information in Reception about all our courses at the Mary Ward Centre.
Information about other learning opportunities can be obtained from Learn Direct: and from the following websites:;;;;

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I've been to many Centres to study in London and the Mary Ward Centre is one of the nicest I've studied in.

MWC student


This course has concessions available for people who meet certain criteria

Got a Question about this Course?

Contact The Departmental Administrator.

Unavailable Classes:

Why come to Mary Ward Centre?

Mary Ward Centre is the adult education centre with a difference.   We provide a wide range of subjects for people at all levels and run courses during the day, evening or weekend to suit your timetable.

Get inspired and enjoy excellent teaching in an environment where each individual’s learning experience is valued. That’s what makes Mary Ward Centre ‘the friendly place to learn.’