Other Services
Close

Telephone Interpreting in the Public Services - Online

A course suitable for those who have completed the Level 3 Certificate in Community Interpreting and are now working as interpreter. Interpreting over the telephone is becoming increasingly common in the public services and can be an interesting and convenient way to work as an interpreter. However, it does present additional challenges which interpreters may not have been previously trained for. This very practice focused course will enable you to develop your skills and confidence in this area through role plays, observation and discussion. Please note to get full benefit from these role plays it may be necessary for you to come with a language partner for some sections of the course, if there is not already someone you could be paired with please see the full course description for more details. If you cannot download the application form, please contact: interpreting@marywardcentre.ac.uk Download Application Form
  • Who is it for?

    This course is for qualified interpreters who are already undertaking or would like to start telephone interpreting assignments. It is important that the students have successfully completed the Level 3 certificate in Community Interpreting and are knowledgeable about the UK Public Services and have extensive terminology awareness.
    CPD: 12 points. Students will recieve a CPD certificate for 12 guided learning hours on completion of the course.

  • What does it cover?

    This course focuses on the dynamics and difficulties of telephone interpreting compared to face to face interpreting and offers opportunities to qualified interpreters to practice certain principles and techniques to overcome such difficulties.
    Students will be able to manage and overcome challenging situations in a professional manner; using appropriate techniques and abiding by core principles that produce clear communication between all parties.
    Advantages and disadvantages
    - Dynamics and difficulties and how to overcome them
    - Principles of confidentiality and impartiality in the context of Telephone Interpreting
    - Most appropriate interpreting techniques
    - Intervention skills and assertiveness
    - Note taking and other skills to support accuracy
    - Record keeping and dealing with complaints
    - Role-plays

  • What will it be like?

    The course will be run online using Zoom for the live class sessions and either the Moodle page for the course or some other system for the distribution of the electronic resources for the session sitting alongside this. Although there will be some adjustments that need to be made for the online version of this course, we will aim to keep the experience as close as possible to that of a face to face course taught in the Centre.

    The course is taught with case studies in groups, scripted role-plays with language partners and individual tasks with a self-assessment to complete at the end of each day. As per the student's discretion role-plays can be recorded and be available for the whole group.

  • What else do I need to buy or do?

    The course will be run on Zoom, please make sure you have installed it in advance of your first class on your computer or mobile device. You can sign up for free here:

    https://zoom.us/support/download

    You will need a microphone (it's fine to use whatever is built into your device) and camera, so we can see you via video. You may also want to use headphones during the session.

    You can participate in class sessions through the use of a computer, laptop, tablet or other similar internet enabled device. Please note that if you only have access to a smartphone, you will be able to attend the class sessions and participate in them but you will find it more difficult to benefit from the full range of materials and activities involved in the course if this is your only means of connection.

    Make sure you have a small space to work in during the session and that as far as possible that you can keep this space quite and clear of interruption so that you can concentrate on what is happening in the class.

    By signing up to the course you are consenting to being on camera. The content of the lesson may occasionally be recorded by the tutor for internal education and training purposes but any such recordings will not be made available to anyone outside of the Mary Ward Centre organisation without us asking you again for further permission to do so.


    There will be handouts for scripted role-plays and case studies that will be provided but students can contribute by sending their questions beforehand so that tutor can incorporate these in the lesson plan as appropriate.
    Students can use their smart phones during role-plays for conference calls and to record themselves. They can also use their laptops where necessary

  • What could it lead to?

    This is a specific medium of interpreting and it would help build up confidence for those who have started and found it too challenging and for those who would like to be prepared to start telephone interpreting. Students can move on to Video Remote Interpreting after mastering Telephone Interpreting

Available Courses

Telephone Interpreting in the Public Services - Online

A course suitable for those who have completed the Level 3 Certificate in Community Interpreting and are now working as interpreter. Interpreting over the telephone is becoming increasingly common in the public services and can be an interesting and convenient way to work as an interpreter. However, it does present additional challenges which interpreters may not have been previously trained for. This very practice focused course will enable you to develop your skills and confidence in this area through role plays, observation and discussion. Please note to get full benefit from these role plays it may be necessary for you to come with a language partner for some sections of the course, if there is not already someone you could be paired with please see the full course description for more details. If you cannot download the application form, please contact: interpreting@marywardcentre.ac.uk Download Application Form

11 March 2023 – 18 March 2023
Saturday, 10:00 to 17:00
Course Code:321CS
£111 / £39
2 Meetings
Online Course
01 July 2023 – 08 July 2023
Saturday, 10:00 to 17:00
Course Code:322CS
£111 / £39
2 Meetings
Online Course

Can't see what you want?

Community Interpreting Level 3 Certificate (Ascentis)

This nationally recognised qualification is for people who are fluent in English and another language. Applicants must have some experience, paid or unpaid, of interpreting in a public sector context in the UK. Some of this experience should be with people not previously personally known to the applicant. Participants have the opportunity to develop the skills and knowledge needed to work as a community interpreter including the role of the interpreter, professional conduct and codes of practice and knowledge of the sectors within which they will be working - Housing, Health, Education, Immigration, Benefits and Social Services. Entry is by written application and interview only. Lower fees may be available for students aged 23 and under. Right click to choose where you wish to save the application form and brochure: Information Flyer Application Form FAQ Advanced Learner Loan Information Leaflet

25 April 2023 – 11 July 2023
Tuesday, 10:30 to 17:30
Course Code:311L
£724 / £724
12 Meetings
1 Rushworth St
View Course
06 May 2023 – 22 July 2023
Saturday & Sunday, 10:00 to 17:00
Course Code:314L
£724 / £724
12 Meetings
1 Rushworth St
View Course
20 September 2022 – 06 December 2022
Tuesday, 10:30 to 17:30
Course Code:309L
£724 / £724
12 Meetings
1 Rushworth St
View Course
17 January 2023 – 28 March 2023
Tuesday, 10:30 to 17:30
Course Code:310L
£724 / £724
11 Meetings
1 Rushworth St
View Course

Developing Your Skills as a Community Interpreter Level 2 (Ascentis)

For those who have completed a Level 1 Interpreting course. This course is the ideal opportunity for you to develop some of the academic skills that you will need in order to progress onto the Level 3 qualifications in Community Interpreting, whilst also developing your knowledge of interpreting practice and the public services. We will look at how to improve your written expression in academic English and how to carry out research for interpreting assignments effectively. All the academic skills taught on the course will be embedded in the context of increasing your knowledge of Community Interpreting. Entry is by interview only. Please contact the Centre for further information. FAQ

06 May 2023 – 22 July 2023
Saturday & Sunday, 13:30 to 17:30
Course Code:308
£341 / £95 / £0
12 Meetings
1 Rushworth St
View Course
24 September 2022 – 10 December 2022
Saturday, 13:30 to 17:30
Course Code:306
£341 / £95 / £0
12 Meetings
1 Rushworth St
View Course
21 January 2023 – 01 April 2023
Saturday & Sunday, 13:30 to 17:30
Course Code:307
£341 / £95 / £0
12 Meetings
1 Rushworth St
View Course

Understanding Community Interpreting Level 1(Ascentis)

An introduction to the work of a community interpreter and advice on gaining essential voluntary experience to enable progression to higher level courses. This course is suitable for those with little or no interpreting experience or who wish to find out more about this area of work. Entry is by written application and interview only. Right click to choose where you wish to save the application form and brochure: Information Leaflet Application Form FAQ

08 May 2023 – 03 July 2023
Monday, 10:00 to 13:00
Course Code:302
£207 / £90 / £0
8 Meetings
42 Queen Square
View Course
13 May 2023 – 08 July 2023
Saturday, 10:00 to 13:00
Course Code:305
£207 / £90 / £0
8 Meetings
1 Rushworth St
View Course
17 October 2022 – 05 December 2022
Monday, 10:00 to 13:00
Course Code:300
£207 / £90 / £0
8 Meetings
42 Queen Square
View Course
22 October 2022 – 10 December 2022
Saturday, 10:00 to 13:00
Course Code:303
£207 / £90 / £0
8 Meetings
1 Rushworth St
View Course
30 January 2023 – 20 March 2023
Monday, 10:00 to 13:00
Course Code:301
£207 / £90 / £0
8 Meetings
42 Queen Square
View Course
04 February 2023 – 25 March 2023
Saturday, 10:00 to 13:00
Course Code:304
£207 / £90 / £0
8 Meetings
1 Rushworth St
View Course

Meet The Tutor

For more information contact langs@marywardcentre.ac.uk at admin@marywardcentre.ac.uk

Journey Planner.

See how long it will take you to get to college. Please select the campus of the course you wish to study.

Plan my journey