The Centre takes complaints seriously and will treat any complaint with courtesy, impartiality and in confidence. Complaints can be made in person, in writing, by email or by telephone. The full procedure is available here.
We want our students to be on an appropriate course and to enjoy their learning. Full or partial refunds and/or transfers may be permitted in certain circumstances. Click here to see our Refund Policy.
We strive to create an environment which advances Equality and Diversity and is free from unfair discrimination both in the delivery of our adult education service and in our recruitment and employment practices. The Centre’s Equality & Diversity policy upholds these principles.
The Mary Ward Centre is strongly committed to improving its environmental performance and to permeating this message throughout its culture, practices and learning ethos. Click here to read the Centre’s Sustainability Policy
This policy sets out the terms on which the Centre would enter into a subcontracting arrangement.
For the comfort, health and safety of all our users and to comply with the law, we have a no smoking policy throughout the Centre, including the roof garden at Queen Square and the front steps at both buildings.