Our Policies
Complaints
The Centre takes complaints seriously and will treat any complaint with courtesy, impartiality and in confidence. Complaints can be made in person, in writing, by email or by telephone.
Full procedure for alumni or a member of the public
Full procedure for students, members and service users
Templates for each stage of the General Complaints process are attached at Appendix 1, or can be downloaded separately using these links:
Level 1 Guideline
Level 2 Guideline and Form
Level 3 Guideline and Form
Fees
Refunds and Transfer
Mary Ward wants students to be on an appropriate course and to enjoy their learning. A full or pro rata refund or a transfer will ONLY be allowed in the following circumstances:
1. Where a student withdraws, for a valid educational reason, within 3 working days of the first meeting, from a course longer than four meetings.
2. Where a student gives 10 working days’ notice before the course starts (cooling-off period)
3. Where Mary Ward cancels, reschedules or closes a course.
Click here to see our Refund Policy.
Exam
Assessment Policy
Complaints’ Policy (Exams)
Conflicts of Interest Policy (Exams)
Contingency Plan Policy (Exams)
Equality and Diversity Policy
Escalation Process
Internal Appeals Procedure (Internal assessment decisions)
IQA Policy
Malpractice Policy (Exams)
Wordprocessor Policy (Exams)
Please visit here for information for candidates.
Equality & Diversity
We strive to create an environment which advances Equality and Diversity and is free from unfair discrimination both in the delivery of our adult education service and in our recruitment and employment practices. The Centre’s Equality & Diversity policy upholds these principles.
Safeguarding
At Mary Ward we are committed to keeping our students safe. We aim to provide a safe and secure environment for all our students and promote values of mutual respect and tolerance of differences. We want our students to feel able to discuss their concerns with a member of staff they can trust. If you wish to do so you can contact your tutor, member of our reception team or the Designated Safeguarding Lead, Sue Craggs.
You can telephone her on: 020 7269 6071 or 07565 301 490 or email her at: sue.craggs@marywardcentre.ac.uk
You can read our Safeguarding and Prevent Policy here
Environmental, Sustainability and Governance
The Mary Ward Centre is committed to conducting ethical and sustainable business practices throughout our operations, and to contributing to transformative change insofar as it is within our power. Click here to read our ESG Policy.
Smoking
For the comfort, health and safety of all our users and to comply with the law, we have a no smoking policy throughout both our buildings